What Is Net Promoter Score in B2B SaaS? + Use This Formula to Calculate NPS
Ever stumbled upon that question asking how likely you are to recommend a service? That’s all about Net Promoter Score (NPS), and it’s super relevant for B2B SaaS companies like yours. Essentially, it measures customer enthusiasm. A high score? You’re acing it, creating experiences that keep customers returning and referring. It’s proof your hard work…
